Refunds
By AstralHoro · Last updated
A reading that fails returns the credits. A reading you disagree with is not a reason to reverse a purchase.
A charge
1. When the credits return
A natal report, a year report, a bond, a Celtic cross, a relocation, or a Saturn return spends 6 credits when it opens. A synastry report spends 12. If that reading fails to open, those credits return. You do not need to email us for that.
2. When a charge would be refunded
Checkout is not connected, so there is no charge to refund today. When payment is connected, email hello@astralhoro.com from the account email if you paid and the paid page never opened and the credits were not restored. Put the amount and the approximate time in the first lines.
3. What is not a refund
We do not refund a plan or a pack because you disliked a chart, a horoscope, or a tarot card. The free pages are there so you can see the kind of reading before you pay.
We do not prorate a partial month or a partial year. Cancel anytime. The current period runs until it ends.
4. Plans and packs
Monthly prices are Starter $9 for 36 cycle credits, Orbit $29 for 180, and Plus $99 for 720. Yearly prices are Starter $90, Orbit $264, and Plus $990, billed once. Orbit yearly is $22 a month. Starter and Plus yearly prices are ten months of the monthly price. Each month restores that plan's cycle credits and clears what was not used. Cycle credits do not roll over.
Credit packs are $9 for 24, $19 for 72, and $39 for 180. Pack credits are kept. They do not expire and they do not open the written chart, the six days, the journal after six, or the tarot draws. A natal report, a year report, a bond, a Celtic cross, a relocation, or a Saturn return costs 6 credits. A synastry report costs 12. Cycle credits are used first.
5. Contact
The address is hello@astralhoro.com. Use the account email once an account exists.